Purchase Protection - Velore Paris
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Delivery Guarantee, refund for any issues Free Returns Upto 90 Days
  • We Have Return Policies
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  • Shop Confidently with VP's Purchase Protection Program

Get a full refund if your item can't be delivered, arrives damaged, or isn't as described.
You may be asked to send the item back before your refund can be issued.

VP's Purchase Protection Program

Easily get help in the rare case that something goes wrong when shopping from a small business

What's eligible for Our Purchase Protection Program

  • Your order doesn't match the item descriptions or photos
  • Your item arrived damaged
  • Your item couldn't be delivered, arrived late, or was lost in transit

We've got your back if something goes wrong. Here's how it works:

File a Return

Click on below button and fill the form that opens up with all the information. Fill in all the information in the form with right name, product name and your order id and other info asked to fill in the form and click claim refund.

Claim Refund

Awaiting pick-up

Please prepare the return items and pack them carefully, then wait for the courier to pick-up the parcel. The first return of one or multiple returnable items for EVERY order is free! The return window for most items is 90 days. All eligible items can be returned within the return window in their original condition for a full refund. Please send the package within 14 days after you submit your return.

Get Refunded

If your order is eligible for VP's Purchase Protection Program, you'll be refunded for your item(s). You may choose to receive the refund to your VP credit or your original payment method. You will receive a confirmation when the refund is done.

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