• Veloréparis.com caters across all United Arab Emirates.
• We accept only Debit Card and Credit Card as a method of Payment and no cash on delivery due to customized orders.
• Upon the confirmation of order an email and contact no will be sent to your registered email address with the delivery dates and menufecturing process.
• Shipments will be delivered within 10-15 working days for most of the areas due to the product customization and hand production.
• Orders of less than AED 300 will be charged AED 20 shipping fee(non-refundable).
• Orders of AED 300 or more will be delivered free.
• Please note that the Orders paid for Cash on Delivery attracts AED 20 across the country.
• For delivery orders to an out of service area, merchandise will be delivered to the nearest Aramex office. As per the delivery schedule and terms specified by Aramex. Additional charges may apply.

Thank you for shopping with Veloré Paris. We appreciate your trust in our customized leather shoe-making services. Please review our returns policy carefully to ensure a smooth and satisfactory experience.

1. Returns and Exchanges:

a. We accept returns and exchanges within 14 days from the date of delivery.

b. To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging.

c. Customized or personalized items are not eligible for return or exchange unless there is a manufacturing defect or an error on our part.

2. How to Initiate a Return or Exchange:

a. Contact our customer service team at veloreparis@gmail.com or call us at +971558735529 to initiate the return or exchange process.

b. Provide your order number, details of the item you wish to return or exchange, and the reason for the return.

c. Our customer service team will guide you through the process and provide you with a return authorization, if applicable.

3. Shipping Costs:

a. Customers are responsible for the shipping costs associated with returning or exchanging an item.

b. In the case of an exchange due to a manufacturing defect or an error on our part, Veloré Paris will cover the shipping costs.

4. Refunds:

a. Refunds will be processed within 14 days of receiving the returned item.

b. Refunds will be issued to the original payment method used during the purchase.

Change in Policy Term: Veloré Paris reserves the right to update or modify this returns policy at any time without prior notice. It is the customer's responsibility to review the policy periodically for changes. By continuing to use our services after any modifications, you agree to the updated terms of the returns policy. If you have any questions or concerns regarding our returns policy, please contact us at veloreparis@gmail.com or call us at +971558735529. Thank you for choosing Veloré Paris.

• All our shoes & leather products has the 1 year gurentee. In case any menufecturing fault arrises due to a human made methods of menufecturing.
• Customer will have to send the inquiry on the email and our customer relations will initiate the issue asap.
• Customer will need to ship the shoes for rectification purpose
• Velore Paris will not accept the Gurentee in case its not a menufecturing issue.
• The renewed shoe will be sent back in 10-15 working days after repair (if needed).